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Welcome
Financial Dispute Resolution Service helps resolve complaints between consumers and their financial service providers.

Make a Complaint

Making a Complaint to Financial Dispute Resolution Service is simple and free. We will work with you and your financial service provider to reach an agreement. 

 

Join Financial Dispute Resolution Service

Financial Dispute Resolution Service is more than an approved dispute resolution scheme -  we make it easy for both financial service providers and consumers.

 

Search for Scheme Members

Is your financial service provider a member of Financial Dispute Resolution Service? All Financial Dispute Resolution Service members are listed in this section. You can search by name or location.

Financial Dispute Resolution Service Christmas Hours

The Financial Dispute Resolution Service office will be closed from Wednesday 25 December 2019 to 5 January 2020. We will re-open as normal at 8am on Mon 6 January 2020. If you would like to make a complaint about your financial service provider during this time, you can use the Online Complaint Form. You can also get in touch across this period by emailing us at enquiries@fdrs.org.nz

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